On June 1, many west coast cities were without Comcast internet or cable connections as a piece of hardware failed, now Comcast is making amends.

While the hardware malfunctions are rather common, what made this issue uncommon was the online traffic shift overloading the Domain Name System (DNS) servers’s capacity, causing many people in Seattle, Portland, San Francisco and more, to experience interruptions of service.

“Last night, Internet service for a number of our customers in the western part of the country was degraded or unavailable for several hours,” said Mark Muehl, senior vice president of platform technologies, stated in a press release blog. “We know that having a fast, reliable connection to the Internet is vital and that interruptions of this sort are unacceptable.”

Comcast will be crediting $5 to those customer’s bills for the trouble Monday’s outage caused.

“We’re sorry that we didn’t live up to that last night. We are giving a credit to customers who were impacted,” Muehl said.

Services had been restored as of 9 p.m. the same day.

For more information, please visit Comcast’s website<http://corporate.comcast.com/comcast-voices/what-happened-with-your-internet-last-night-and-what-we-are-doing-about-it>.